Enabling AutoSupport can significantly help speed problem determination and resolution should a problem occur on your storage system. You can disable AutoSupport at any time, but you should leave it enabled. AutoSupport is enabled by default when you configure your storage system for the first time. You can choose between two methods of collecting support data: You can shorten the hour period by upgrading or reverting the system, modifying the AutoSupport configuration, or changing the system time to be something other than a hour period. With AutoSupport, data is automatically sent to technical support instead of manually sending it to technical support, as is done with Legacy Collect Support Data feature.
| Uploader: | Fezuru |
| Date Added: | 14 December 2017 |
| File Size: | 67.22 Mb |
| Operating Systems: | Windows NT/2000/XP/2003/2003/7/8/10 MacOS 10/X |
| Downloads: | 70786 |
| Price: | Free* [*Free Regsitration Required] |
The Storage Manager Event Monitor must be running on at least one machine with access to the storage array and, preferably, on no more than one machine.
With AutoSupport, data is automatically sent to technical support instead of manually sending it to technical support, as is done with Legacy Collect Support Data feature. You can disable AutoSupport at any time, but you should leave it enabled. AutoSupport is a mechanism that proactively monitors the health of your system and automatically sends messages to NetApp technical support, your internal support organization, and a support partner.
The AutoSupport feature must be enabled and activated on the storage array. The AutoSupport implementation speeds up troubleshooting and problem analysis. Only the cluster administrator can perform Betapp management. Although AutoSupport messages to technical support are enabled by default, you must set the correct options and have a valid mail host to have messages sent to your internal support organization.
You can choose between two methods of collecting support data: Enabling AutoSupport can significantly help speed problem determination and resolution should a problem occur on your storage system.
AutoSupport messages include three types: AutoSupport is enabled by default when you configure your storage system for the first saup. The AutoSupport feature is activated and de-activated globally on a storage management station and may be enabled or disabled for an individual storage array.
Sending a custom AutoSupport message prior to negotiated switchover
Askp begins sending messages to technical support 24 hours after AutoSupport is enabled. The AutoSupport ASUP feature collects data in a customer support bundle from all AutoSupport-enabled storage arrays and automatically sends the data to technical support for remote troubleshooting and problem analysis with the storage management software. AutoSupport begins sending messages to technical support 24 hours after AutoSupport is enabled.
You can shorten the hour period by upgrading or reverting the system, modifying the AutoSupport configuration, or changing the system time to be something other than a hour period. Although AutoSupport messages to technical support are enabled by nefapp, you must set the correct options and have a valid mail host to have messages sent to your internal support organization.
Event messages Sent when a support event on the managed storage array occurs Includes system configuration and diagnostic information Daily messages Sent once every day during a user configurable time interval, local time of the storage array Includes the current system event logs and performance data Weekly messages Sent once every week during a user configurable time interval, local time of the storage array Includes configuration and system state information.
AutoSupport (ASUP) messages
Configuring other SANtricity options. The AutoSupport feature is the preferred data collection method to use if available on your storage ashp. Search within this manual Search all Support content. AutoSupport is enabled by default when you configure your storage system for the first time.
Managing AutoSupport
Monitoring the storage system. By default, the system collects AutoSupport information and stores it locally, even if you disable AutoSupport. By default, the system collects AutoSupport information and stores it locally even if you disable AutoSupport. You can disable AutoSupport at any time, but you should leave it enabled. All of the ASUP data is compressed into a single compressed archive file format 7z at the location hetapp specify.
The Vserver administrator has no access to AutoSupport. You can shorten the hour period by upgrading or reverting the system, modifying the AutoSupport configuration, or changing the system time to be something other than a hour period.
Monitoring a storage system. Before you configure the AutoSupport feature, make sure the following conditions are true: Search within this manual Search all Support content. AutoSupport is a mechanism that proactively monitors the health of your system and automatically sends messages to NetApp technical support, your internal support organization, and a support partner.
Only the cluster administrator can perform AutoSupport management. Enabling AutoSupport can significantly help speed problem determination and resolution should a problem occur on your storage system.
No comments:
Post a Comment